PRIVACY POLICY

Your privacy is sacred to us. This Privacy Policy explains how Rafa collects, uses, and protects your personal information.

Information We Collect

We may collect the following information when you interact with our website:

• Name, email address, phone number
• Shipping and billing address
• Payment details (processed securely via third‑party gateways)
• Order history and customer support communications

How We Use Your Information

Your information is used to:

• Process and fulfill orders
• Communicate order updates and support responses
• Improve our products, services, and website experience
• Comply with UAE laws and regulations

Data Protection

We implement appropriate technical and organizational measures to protect your personal data. Payment information is encrypted and handled by secure, PCI‑compliant providers.

Sharing of Information

We do not sell or trade your personal data. Information may be shared only with:

• Payment gateways
• Shipping and logistics partners
• Legal authorities, if required by UAE law

Cookies

Our website uses cookies to enhance user experience and analyze site performance. You may disable cookies via your browser settings.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us at support@rafa.com